Common Help Desk Tickets

Solution articles to answer common questions.

How To Recover Documents in Microsoft Office (PowerPoint)
To open the recovery tab: Open the Office app that you created the document. ... Create a new blank document. Click the File menu. Click on In...
Thu, Aug 13, 2020 12:58 PM
How to Reconnect Outlook Calendar to Zoom
To reconnect your Outlook calendar: Open up the Zoom application on your desktop Click on Meetings at the top     3.Select Add Cale...
Mon, Aug 24, 2020 10:48 AM
How To Re-Enable Zoom Outlook Plug-in
To re-enable the Zoom plug-in, please go to File>Options>Add-ins and select COM Add-ins: Make sure the Zoom Outlook Plugin is checked and pres...
Fri, Apr 23, 2021 7:37 AM
UKG - Clear Cache procedure
In Chrome paste the following in the address bar:  chrome://settings/clearBrowserData on the pop-up you get, make sure "All Time" is selecte...
Tue, Mar 22, 2022 10:29 AM
How Set Box Links to Expire
When you create a shared link, click on Link Settings>Link Expiration>Disable Shared Link on: There you can set the da...
Tue, Mar 22, 2022 10:28 AM
Excel is slow functioning or slow to open
The problem is either with the file (formulas, addins, link refs, formula names, etc), network connection, your pc or the server. After we answer thes...
Thu, Apr 28, 2022 9:49 AM
Shift Shutdown
Before you click Start > Power > Shutdown, hold down one of the shift keys and release it only after you have clicked Shutdown. and see "Shutting...
Mon, Mar 25, 2024 12:35 PM
Box - Inviting a collaborator
Inviting a collaborator With simplified sharing, it takes just moments to invite people to collaborate.  To invite someone to collaborate in a file or f...
Tue, Oct 4, 2022 5:27 PM
Teams Tenant Removal Notes
Ref: https://hellmanandfriedman.freshservice.com/a/tickets/66732?current_tab=details This was not working for me; I did not add this to the ticket for...
Fri, Jul 26, 2024 7:02 PM