PROBLEM DESCRIPTION
When attempting to upgrade the current Endpoint version or
uninstall an Endpoint from a computer, the wizard cannot finish due to one of
the Endpoint services being unable to stop successfully.
The Endpoint package is not listed in the Programs and
Features list but the service still exists in the services list. |
RESOLUTION
To resolve this issue, the service will need to be deleted
from the registry and then reinstalled.
This should open a command prompt that is logged in as the system user.
If the displayed user is NT Authority\System then the command has worked.
· HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WSDLP · HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WSPXY · HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WSRF · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\WSDLP · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\WSPXY · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\WSRF · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\WSDLP · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\WSPXY · HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\WSRF · HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WSTS
If the endpoint refuses removal, raise a case with Technical Support. There is a chance that the affected computer may need to be reimaged if all else fails. |